WITHDRAWAL AND REFUND POLICY

1.     Introduction

1.1   Purpose

     ENSAFE: INSTITUTE FOR HEALTH, SAFETY & COUNSELLING TRAINING LTD (hereinafter known as “the institution”) is committed to a policy of protecting the rights and freedoms of individuals with respect to their rights as a consumer. In regards to this view, the institution follows the Trinidad and Tobago Consumer Protection and Safety ACT No. 22 of 1998. This Act protects the rights of the consumer/client and ensures that they are not exploited.

1.2   Scope

      ENSAFE: INSTITUTE FOR HEALTH, SAFETY & COUNSELLING TRAINING LTD conducts a number of different courses throughout the year.  This refund policy would refer to courses conducted under the auspices of ENSAFE: INSTITUTE FOR HEALTH, SAFETY & COUNSELLING TRAINING LTD and applies to all refund requests made by students/participants and stakeholders.

      This policy applies to all students who undertake courses at the institution regardless of the duration of the course. It must be noted, that students who undertake courses where part of their fee is used to pay for examinations must also abide by the refund policies of both the institution as well as the foreign agency such as the National Examination Board of Occupational Safety and Health (NEBOSH).

      It must be noted that students have the right to, and can voluntarily withdraw from any course being conducted by the institution and obtain either all or part of their financial contribution. However, lack of attendance or course abandonment does not constitute course withdrawal. Students who do not indicated course and/or examination withdrawal are subject to full payment of tuition and any other fees. As such, the onus is upon the student to indicate if they wish to voluntarily withdraw from any programme.

     

1.3   Inquiries

En-Safe: Institute for Health, Safety & Counselling Training Ltd

San Fernando

Tel#: 652-9559

    Email: ensafe786@gmail.com

2.     Procedure

2.1   Withdrawal

Step 1         Students who are unable to attend a course for any reason can return at another later scheduled date and time to undertake the course.

Step 2         Students can also withdraw from one course and transfer to another course being conducted by the institution either before the course is commences or up to one month for courses lasting longer than three months.

Step 3         Students who voluntarily withdraw from the course before it commences need to indicate this officially in writing to the administrative staff before the course commences.

Step 4         Students who wish to withdraw from any course after the commencement of the course would need to indicate this officially in writing to the administrative staff.

2.2   Refund

Step 1         Students are entitled to 100% refund if any course is not conducted by the institution due to an inadequate number of attendees.

Step 2         Students are entitled to 100% refund if they voluntarily withdraw from any course before the commencement of the course or during the first week of scheduled classes in classes that are conducted for at least a month minus an administrative fee of 5% of the entire course. These students would have to fill out the required form found in Appendix A. 

Step 3         If students have collected any materials related to the course prior to its commencement, then the cost of these materials would be deducted from their refund.   

Step 4         Students would qualify for 80% refund if they voluntarily withdraw from a course during the first month of classes. These students must fill out the required form in Appendix A.

Step 5         Students would qualify for a 50% refund if they voluntarily withdraw from a course during the middle of the programme.

Step 6         If students have collected any materials related to the course during the course, then the cost of these materials would be deducted from their refund.

Step 7         Students would qualify for a 50-75% refund of their examination fee in the following instances:-

-          Inability to complete the course due to medical grounds (supporting evidence must be attached)

-          Inability to attend due to bereavement

-          Inability to attend/complete the course due to work commitments (supporting evidence must be attached)

-          Inability to attend due to Jury Service (supporting evidence must be attached)

Step 8         Refunds will be paid within a period of 60 working days from when application is made on Refund Form in Appendix A.